Q1: What is the most important feature of BRILLIANT's products?
A: Since we have an independent design team, we accept all forms of customization, you just give us ideas or even just a word, and we can manufacture your ideal products.
Q2: What's the raw materials used?
A: Fabric(Polyester) and plastic are used in ur most of products, we can also make any designs for your according to your needs.
Q3: Are you trading company or manufacturer?
A: We are manufacturer of home decorations. Of course, but it is better to wait until the epidemic subsides. Now we support using live talk by ZOOM or some video app for online factory inspection.
Q4: Could you provide samples?
A: Yes. Free samples are available. You just tell us what you need and arrange picking up.
Q5: Do you provide ODM/OEM customization service? What is the procedure?
A: Yes, clients are welcomed to customize the design, size, color, packaging, label etc if certain order quantity is met. The relevant process is below.
1. Customer provides photo/sample
2. Samples preparation
3. Sample confirmation
4. Order confirmation
5. Mass production
6. Shipment
Q6: What is your MOQ?
A: Different item has different MOQ, it depends on the material and design. Please contact our customer service for details.
Q7: Is there any after-sale service?
A: BRILLIANT's goal is to let you sit back and relax. We take care of all the dirty works, including trade syuff, clearance and logistic, ect. Our consultant will keep you informed of the trade progress throughout. All of our goods provided have been inspected by our QC team. Once you get the goods, please check the goods, if find out any problems, notify us and we will immediately get out the solutions for it.
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